The full picture

The disciplines, the capabilities, and the record behind them.

Everything the overview page summarizes — six disciplines in depth, the full capability set, the complete work history, and the credentials that back it up.

01 — Leadership journey

Six disciplines. One operator.

Most people pick one lane. Leading from all six is why the systems hold up against a real production line.

01 · Pre-sales & discovery

Solutions Engineering

Technical discovery, solution demonstrations, and workflow design for modular and prefab manufacturers across North America — translating what the floor needs into what the software does.

  • Solution-focused demos with sales teams that increased close rates on targeted accounts
  • Custom workflow configurations and integrations connecting engineering, production, and QC

02 · On the floor

Operations & Quality Management

End-to-end quality assurance systems built inside a volumetric modular plant — meeting building codes, engineering specs, and customer requirements, written for the people who run them at shift change.

  • Layered process audits and corrective action protocols driving continuous improvement
  • Streamlined third-party inspections, cutting project completion timelines 15%

03 · People & capability

Training & Leadership Development

From coaching retail sales teams across a four-county market to training factory crews on new operational technology — building people has been the through-line of a 20+ year career.

  • On-site and virtual workshops with crews hitting competency benchmarks in month one
  • Sales training, tracking, and goal-setting programs built from scratch and scaled

04 · Go-live & beyond

Implementation Management

End-to-end client onboarding — requirements, configuration, training, go-live, and post-launch support — run as a managed project with executive stakeholders, not a help-desk ticket.

  • Trusted technical advisor to executives: data-driven bottleneck analysis, high-ROI process changes
  • Onboarding that lands in weeks, not quarters, and holds after go-live

05 · Building the tools

AI Engineering

Operations people spend years waiting on a dev queue for tools that never quite fit. I stopped waiting — I build the internal tools, automations, and reporting my work needs, and put AI to work inside manufacturing operations.

  • Internal tools, automations, and reporting built with AI engineering tools instead of waiting on development capacity
  • AI applied to analysis, documentation, and decision support for production and quality teams
  • An operator's judgment: the output has to hold up on the floor, not just in a demo

06 · Before it ships

Software QA & Product Design

Both sides of the software: the floor that has to run it, and the team that has to build it. Validation before a release ships, plus the requirements and design work that decides what gets built.

  • Functional, regression, and end-to-end validation of releases before they reach customers
  • Workflow and usability testing that catches operational defects a generic test pass misses
  • Requirements, feature priorities, and role-based functionality defined with the development team

Also practicing

Legal practice management

Alongside the manufacturing work: day-to-day practice management for a law firm — firm operations and systems, client expectations, working relationships with judges and court clerks, and deadlines that cannot slip. A different floor, the same discipline.

02 — Capabilities

The range behind the work.

Engagements follow the same path every time: discovery and operational assessment, workflow analysis, process mapping, recommendations, implementation planning, training, and long-term support.

For manufacturers — you build the product.

Operational assessment, quality and compliance systems, software selection and rollout, training that holds after go-live, and owner's representation on projects.

For software companies — you build the tools they run.

Technical discovery and solutions engineering, product requirements and workflow design, release validation, onboarding programs, and customer success that survives the first hard month.

On the floor

Operational excellenceWalk an unfamiliar plant, trace how work actually flows, and find the bottlenecks, waste, and accountability gaps behind the numbers.

Manufacturing operationsThe whole lifecycle: estimating, engineering, purchasing, scheduling, production, quality, shipping, installation, warranty, and service.

Production systems & workflow designStation layouts, work sequencing, digital travelers, accountability checkpoints, labor tracking, and inter-department information flow.

Quality management & CAPAQA systems, inspection processes, third-party coordination, corrective action protocols, and quality metrics that hold up to an audit.

Compliance & regulatory systemsQA manuals, document control, modular certification programs, and state requirements built into the process, not bolted on.

Training & knowledge transferTraining materials, supervisor coaching, and operator instruction aimed at adoption that outlasts the last session.

Software & product

Solutions engineeringTechnical discovery, requirements translation, and demonstrations that connect what the floor needs to what the software does.

Implementation & digital transformationProduction tracking, labor, inventory, quality, work orders, purchasing, dashboards, and mobile — one connected system, not separate deployments.

Software QA & product validationFunctional, regression, workflow, and end-to-end validation before a release ships.

Product development & requirementsDefining requirements, prioritizing features, and designing role-based functionality alongside the development team.

Software design & UXInterfaces judged by operator effort, error rates, and adoption rather than how they look in a demo.

AI strategy & engineeringBuilding internal tools, automations, documentation, and reporting with AI, inside manufacturing operations.

Business & leadership

Executive leadership & business strategyReading an organization from the floor and the boardroom, with recommendations tied to business objectives.

Business process analysisProcess gaps, duplicated effort, communication failures, and the places where automation actually pays for itself.

Project managementMulti-stakeholder implementations run on planning, accountability, and measurable deliverables.

Data, reporting & business intelligenceKPIs, dashboards, executive reports, labor analytics, and scorecards that make performance visible enough to act on.

Executive communicationTechnical detail into business language; operational reality into terms a development team can build against.

Customer success & consultative salesLong-term client relationships built on operational results and honest recommendations.

03 — Full experience

20+ years of building teams and systems that deliver.

Solutions Engineer — Offsight

SEP 2022 — PRESENT

Production & quality platform for prefab and modular construction · United States

  • Delivered operational excellence consulting to modular and prefab clients, aligning software capability with operational goals.
  • Led end-to-end client onboarding — requirements, configuration, training, post-launch support — cutting average implementation time by over 50%.
  • Partnered with product and development teams to translate client needs into feature updates, driving a 25% increase in user adoption across key accounts.
  • Conducted on-site and virtual workshops; participants hit competency benchmarks within the first month.
  • Designed customized workflow configurations and integrations connecting engineering, production, and quality control.
  • Trusted technical advisor to stakeholders: data-driven bottleneck analysis and high-ROI process recommendations.
  • Collaborated with sales teams on solution-focused demonstrations, increasing close rates on targeted accounts.

Quality Control Manager — Volumetric Building Companies

AUG 2019 — SEP 2022

Volumetric modular manufacturing · Hamlet, NC

  • Developed end-to-end quality assurance systems ensuring compliance with building codes, engineering specs, and customer requirements, reducing rework by 30%.
  • Established layered process audits and corrective action protocols across production lines and service operations.
  • Coordinated engineering, production, and third-party inspectors, cutting project completion timelines by 15%.
  • Created digital process tracking and reporting tools for real-time quality performance monitoring.
  • Built and led cross-functional quality and service teams; served as change management leader.

Service Manager — Ritz-Craft → Volumetric Building Companies

JAN 2018 — SEP 2019

Custom modular homes · Hamlet, NC

  • Designed and rolled out customer service follow-up procedures that lifted post-delivery satisfaction scores by 20%.
  • Coordinated service resolution across builders, production, warranty claims, and field crews.

District Manager — CZ Wireless

OCT 2016 — JAN 2018

Multi-store wireless retail operations · United States

  • Built a single-store operation toward multi-store scale — employees, inventory, purchasing, vendors, marketing.
  • Increased sales 15%+ across every KPI and grew profits 25%+ year over year.
  • Launched a business-to-business IT solutions venture as Business Solutions Consultant.

Regional Account Manager — Ritz-Craft

MAR 2015 — SEP 2016

Ritz-Craft Custom Homes · Southeast territory

  • Grew a low-producing territory into a multi-million dollar book of business — total sales up 38% year over year in 2015.
  • Signed the largest account in the Southeast coastal territory in 2016.
  • Supported builder clients with estimating, marketing, and dedicated account service.

Store Manager · Sales Rep → Assistant Store Manager — AT&T · Alltel

SEP 2001 — FEB 2015

Wireless retail · North Carolina, four-county market — the retail leadership foundation

  • Trained, coached, and held accountable retail teams across a four-county market; built sales training and tracking programs from scratch.
  • Key contributor implementing new billing systems during a migration of 600,000+ customers — training, troubleshooting, escalations across multiple locations.
  • Alltel Sales Gold Circle winner: top sales in a three-county region, top ten market-wide.

04 — On the floor

Crews, kickoffs, and shop floors across North America.

Executive walkthrough reviewing a live factory dashboard
Executive walkthrough, live factory dashboard
Implementation workshop mapping workflows with a client team
Implementation workshop, mapping workflows
Operator training session with a production crew
Operator training, production crew session
Quality and production leads using tablets on the production line
Quality and production leads, tablets on the line
Project kickoff meeting with a client leadership team
Project kickoff with a client leadership team
Standing with a production crew on a modular shop floor
With the crew on the shop floor

05 — Credentials

Certifications

Offsight Certified: Materials & Inventory ManagementOffsight · 2024

Offsight Certified: Labor Tracking & TimesheetsOffsight · 2024

Offsight Certified: Quality & Production TrackingOffsight · 2024

Education

Richmond Community CollegeComputer Technology · 1999–2000

Honors

Alltel Sales Gold Circle WinnerAlltel Corporate Management · Jan 2004 — top sales in a three-county region, top ten market-wide